This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.luxuryrugmall.com (the “Website”).
1. DATA CONTROLLER
The data controller responsible for your personal information under European data protection laws is the brand luxuryrugmall.
For any enquiries regarding this policy or the processing of your data, you may contact us directly via email at: large@luxuryrugmall.com.
2. INFORMATION WE COLLECT
When you visit the Website, we collect certain information necessary to process your interactions and complete transactions. This includes:
- Identity and Contact Data: Name, shipping address, billing address, and email address.
- Transaction Data: Details about products you viewed, items added to the cart, and orders placed.
- Device Data: IP address, browser type, and cookie identifiers utilized during your visit to the Website.
3. LAWFUL BASES FOR PROCESSING
In accordance with European regulations, we process your personal data under the following lawful bases:
- Performance of a Contract: To fulfil and manage your orders for our large living room rugs and long bedroom rugs, including delivery and order updates.
- Legal Obligation: To comply with statutory requirements, such as tax and financial record-keeping obligations in Europe.
- Legitimate Interests: To maintain proper administration of our Website and respond to customer enquiries.
4. PAYMENT PROCESSING
All financial transactions on our Website are handled directly by our external payment processor.
- Payment Processor: Payments are processed via Stripe.
- Data Handling: Your payment card details are transmitted directly to Stripe. luxuryrugmall does not store or have visibility of your full payment card numbers or CVV codes. Stripe processes this data in accordance with their own privacy standards and compliance frameworks.
5. DATA RETENTION PERIODS
We retain your personal data only for as long as required to satisfy the purposes for which it was collected, including legal, accounting, or reporting needs:
- Transaction and Order Records: Retained for a period of 5 years following the completion of the contract to manage potential post-purchase inquiries.
- Financial and Tax Data: Retained for up to 10 years to comply with European statutory accounting regulations and financial documentation laws.
- Inquiries and Communication: Retained for up to 24 months after the last interaction to handle ongoing customer support.
6. YOUR RIGHTS UNDER EUROPEAN LAW
As a resident of the European region, you hold specific rights regarding your personal information under the General Data Protection Regulation (GDPR):
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your personal data under specific legal conditions.
- Right to Restriction: You may request that we limit the processing of your information.
- Right to Data Portability: You may request the transfer of your data to another entity in a structured format.
- Right to Object: You may object to the processing of your data based on legitimate interests.
To exercise any of these rights, please contact us at large@luxuryrugmall.com. We will respond to valid requests within 48 hours.
7. DATA PROTECTION MEASURES
We implement appropriate administrative and organisational arrangements intended to safeguard the confidentiality and integrity of your information against unauthorised access, alteration, or disclosure.
While we apply commercial standards to maintain data protection, information transmission over the internet cannot be classified as completely impenetrable, and no electronic storage method is entirely infallible.
8. COOKIES
The Website utilizes cookies to streamline navigation, retain items within your shopping cart, and analyse traffic patterns to enhance user experience. You retain the ability to modify your browser settings to decline cookies; however, doing so may affect the functionality of specific areas of the Website.
9. CONTACT INFORMATION
For further information regarding our data practices, or to lodge a formal inquiry, please reach out to:
- Brand: luxuryrugmall
- Website: www.luxuryrugmall.com
- Email: large@luxuryrugmall.com
