This Shipping Policy governs all product orders placed on luxuryrugmall (accessible via www.luxuryrugmall.com). luxuryrugmall specialises in providing standard, structured, and professional delivery services to customers located within the European region.
1. Order Processing Times
Upon confirmation of payment, all orders are prepared and dispatched from our logistics points within Europe. Order handling, packaging, and preparation for dispatch typically require 1 to 2 business days. Please note that processing times may be subject to reasonable extensions during official public holidays or periods of high order volume.
2. Shipping Zones, Carriers, and Delivery Windows
- Service Region: Our delivery operations are dedicated exclusively to customers within Europe.
- Logistics Partners: To ensure appropriate handling and transit of your parcels, we partner with premier international express carriers, including DHL Priority, FedEx Priority, and UPS Priority.
- Warehouse: Šturmanų g. 20, Klaipėda, 93201 Klaipėda city, Lithuania
- Estimated Delivery Time: Once a parcel is collected by the carrier, the standard transit duration is typically 4 to 9 business days. This timeframe represents a standard estimation provided by our logistics partners based on historical performance and should not be interpreted as an absolute or contractually binding delivery guarantee.
3. Tracking and Status Notifications
To keep you informed throughout the delivery process, luxuryrugmall utilises an automated status notification system. Automated tracking updates will be dispatched to the email address you provided at checkout at the following key milestones:
- Dispatch Confirmation: Sent once the order is packed and handed over to the carrier, including your official tracking number.
- Transit Update: Sent when the parcel arrives at a primary carrier sorting or distribution hub.
- Out for Delivery: Sent when the parcel enters the local delivery network for final arrival.
4. Shipping Delays and Exception Resolution
In the event that a shipment exceeds the standard estimated transit window without arrival, you are encouraged to notify us through our official communication channels. Upon receipt of your query, luxuryrugmall will formally initiate an official non-delivery investigation with the respective carrier.
Corrective actions will be determined based on the written findings issued by the carrier and the verified physical status of the consignment. If the investigation objectively establishes that the parcel has been misplaced or subjected to extended transit failure, we will, depending on the specific circumstances, arrange for either a full refund of the purchase or a complimentary replacement shipment.
5. Contact Information
For any enquiries regarding this Shipping Policy or the status of your consignment, please contact us via our official channels:
- Email: large@luxuryrugmall.com
- Website: www.luxuryrugmall.com
