OVERVIEW
This website is operated by luxuryrugmall. Throughout the site, the terms “we”, “us” and “our” refer to luxuryrugmall. We offer this website, including all information and products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing floor coverings from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, or merchants.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
SECTION 2 – PRODUCTS AND PRICING
We offer floor coverings, including large rugs and long rugs. We endeavour to display the colours and images of our items as accurately as possible at our online store. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
SECTION 3 – ORDER PROCESSING AND SHIPPING
Our fulfillment processes are structured to ensure efficient transit across Europe.
- Order Handling: Orders are processed within 24 to 48 hours from the moment of order confirmation.
- Transit Time: Estimated shipping times range between 4 to 9 days. We partner with reliable international logistics networks, including DHL Priority, FedEx Priority, and UPS Priority.
- Tracking Notifications: Automated tracking messages are sent to the email address provided during checkout at critical milestones, specifically when the order is dispatched, when it arrives at a transit depot, and when it is out for local delivery.
- Delivery Delays: If a delivery exceeds the standard transit timeframe, we will initiate an official enquiry with the carrier. Based on the findings of the investigation, we will issue a full refund or arrange a replacement shipment.
SECTION 4 – TRANSFER OF RISK AND OWNERSHIP
In compliance with the European Consumer Rights Directive, the risk of loss, damage, or destruction of the goods, alongside legal ownership, transfers to you only when you, or a designated third party acting on your behalf, take physical possession of the items. No risk or ownership transfers upon delivery of the items to the logistics carrier.
SECTION 5 – RIGHT OF WITHDRAWAL (14-DAY RETURN POLICY)
As a consumer residing within the European Union, you possess a statutory right to withdraw from this contract within 14 days without providing any justification. The withdrawal period expires 14 days from the day on which you, or a designated third party, acquire physical possession of the goods. To exercise this right, you must notify us of your decision via an explicit email sent to support@luxuryrugmall.com.
SECTION 6 – DEFECTIVE OR DAMAGED GOODS
If your order arrives with faults, flaws, or damage, please contact our customer care via email at support@luxuryrugmall.com. You are requested to provide photographic evidence of the affected item. Upon verification of the evidence, we will arrange for a full refund or a product replacement. There is no requirement to return the damaged item to us.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
SECTION 8 – PAYMENT AND SECURITY MEASURES
Payment must be completed during the checkout process. We implement industry-standard electronic and administrative protocols to protect transaction data during transmission. While we maintain rigid protocols to safeguard your details, no data transmission over the internet can be declared entirely infallible.
SECTION 9 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of Lithuania and applicable European Union regulations.
SECTION 10 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@luxuryrugmall.com.
